FAQ

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation" or contact us with info@lodevabeauty.com"

Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may submit a request to send them back for a refund as long as they are unopened and unused.

You can contact one of our Lash Experts Monday through Friday between 9:00am – 5:00pm PT at info@lodevabeauty.com.

Thank you for your interest in Lilly Lashes! Please email us at info@lodevabeauty.com.

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products. If an item may be considered defective, please email info@lodevabeauty.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by lodevabeauty.com, you will be eligible for a refund or replacement of the same item. Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from lillylashes.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

All orders must be entered and processed in English.

Lodeva Beauty orders are processed in US Dollars.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.